Benchtop Support Engineer

Job description

Identity & Access Management

Proficiency in Active Directory administration

• OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.
• Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.
• Experience with service account lifecycle management and privileged access controls.
• Understanding of enterprise Identity Management tools (Sailpoint) Endpoint & OT Security
• Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.
• Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.
• Familiarity with USB restriction and software control policies on Windows endpoints.

Knowledge of vulnerability management concepts

• OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity

• Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.
• Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.
• Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.
• Awareness of working in Biopharma Laboratory Environments
• Awareness of GxP and Information Security compliance constraints
• Familiarity with ITIL ITSM principles

Tools & Platforms

• ServiceNow or equivalent ITSM platform for demand intake and ticket management.
• BeyondTrust or equivalent privileged access management and remote support tooling.
• Microsoft Windows Server and Windows 10/11 administration.
• Familiarity with network monitoring and log analysis tools.
• Proficiency in PowerShell preferred.

Salary Range

$110,000- $120,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 </div

Qualifications

BACHELOR OF COMPUTER SCIENCE