Google Cloud Workspace Administrator

Job description

Role Summary

The Account Recovery Specialist is responsible for secure, compliant recovery of Google and GCP accounts. This role involves high‑judgment decision‑making, strict adherence to security and privacy policies, and empathetic communication during high‑impact, high‑stress customer situations.

Key Responsibilities

• Own Google Account and GCP Account Recovery cases end‑to‑end
• Validate identity, authorization, and domain ownership using approved frameworks
• Execute recovery workflows with zero tolerance for policy deviation Detect and mitigate fraud, social engineering, and unauthorized access attempts
• Maintain accurate, audit‑ready documentation of recovery actions
• Escalate high‑risk or non‑standard cases appropriately
• Communicate clearly and empathetically with customers during critical incidents
• Adhere to authentication standards, SLOs, and security policies

Required Skills & Competencies

Strong understanding of GCP admin roles, domain ownership, and recovery workflows and familiar with GCP admin console High judgment decision‑making under ambiguity Fraud detection and prevention capabilities Excellent documentation and attention to detail Calm, professional communication during sensitive scenarios

Qualifications

BACHELOR OF ENGINEERING