Delivery Manager - Payroll

Job description

The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations within an HRO environment, ensuring service excellence, compliance, and client satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory frameworks. This position plays a critical role in driving operational efficiency, governance, and continuous improvement initiatives across payroll delivery. 3.

Key Responsibilities

• Lead end-to-end payroll service delivery across global HRO programs
• Ensure adherence to SLAs, KPIs, and payroll governance frameworks Manage US payroll statutory compliance including tax filing, reporting, and deductions
• Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end activities) Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and reporting
• Handle escalations, complex payroll scenarios, and issue resolution
• Drive automation, process improvements, and transformation initiatives
• Engage with clients and stakeholders for governance, service reviews, and reporting
• Ensure accuracy, audit readiness, and compliance with regulatory requirements
• Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Qualifications

BACHELOR OF COMMERCE