Customer Service Representative

Job description

Customer Service Representatives

• Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. ~ Responsibility:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. ~ Requirements:
• Average - Good communication skills
• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule ~ Perks
• Medical HMO Insurance effective on Day 1
• P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO

Career Growth & Development

• Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Bring your Buddy (Referral program)

• Receive monetary incentives for successfully referring your friends or relatives to join our company.</span