Amazon Contact Centre

Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for Role

Amazon Contact Centre Experience Range: 5 to 8 Years Location: Banglore Must Have: Resolve customer concerns related to orders, deliveries, payments, returns, refunds, and account-related issues. Maintain a high level of customer satisfaction through effective communication and problem-solving. Accurately document customer interactions in the CRM/system.

Good to Have

Customer Satisfaction (CSAT) Quality Scores Average Handle Time (AHT) Service Level Agreements (SLAs) Productivity targets </div

Qualifications

BACHELOR OF ENGINEERING