Industry Advisor - Customer Transformation

Job description

Overall Experience

Minimum of 20 years of professional experience in management consulting, technology advisory, or enterprise corporate leadership.

Domain Focus

At least 10 years of dedicated experience within the Utilities or Energy sector, directly managing or advising on customer-facing operations.

AI Implementation

Proven track record of designing, piloting, or deploying production-grade AI or advanced machine learning solutions within customer care environments.

Transformation Track Record

Success leading at least three large-scale, multi-year utility CX transformation programs from inception to post-go-live stabilization.

C-Suite Advisory

Minimum of 7 years of experience directly pitching to, advising, and influencing C-level executives on technology strategy.

Team Leadership

Experience leading matrixed, cross-functional global teams of data scientists, enterprise architects, and business consultants.

Regulatory Navigation

Proven background interfacing with utility regulators to approve technology modernizat ion investments and data privacy compliance models.

Partner Management

Extensive experience selecting, and managing major software vendors and integrators in the utility ecosystem #LI-CM2 Salary Range: $ 200,000-$ 250,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. </div