Zone Project Manager

Job description

• Must Have Technical/Functional Skills EUC / Workplace projects delivery experience Multi site and multi country rollout management Device refresh and OS migration (Windows/macOS) Endpoint management tools (Intune / SCCM / Jamf) Project planning, scheduling, and execution RAID management (Risks, Issues, Dependencies) Field technician and vendor coordination Change management and cutover / hypercare handling

Roles & Responsibilities

• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain integrated project plan including dependencies, critical path, and cutover steps
• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)

Coordinate Change Management activities

CAB approvals, change windows, stakeholder communications

• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)

Maintain project artifacts

runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned

• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization Salary Range-$90,000-$125,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support

Maternal & Parental Leaves.

Insurance Options

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth

Commuter Benefits & Certification & Training Reimbursement.

Time Off

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. </div