Process Associate

Job description

Job Role

Customer Service Associate International Voice (Insurance Project)

Band

BPO 1/2 Location: Kolkata Shift: US Please find below the JD: Good Communication Skills (Spoken & Written) Should be dynamic and able to adapt quick changes Managing high volumes of outbound calls in a timely manner Good Typing speed -30-40 words per minute with an accuracy of at least 90%

• Ability to multi-task, set priorities, and manage time effectively Willingness to work in night shifts/US shift Should be flexible and willing to invest additional hours at work as and when required Should be a team-player and willing to contribute to team goals over individual performance, as and when required
• Identify and resolve exceptional queries
• Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA) Adherence to overall Service Delivery Requirements Should have basic knowledge on MS Office

Qualifications

BACHELOR OF COMMERCE