Tower Lead Record to Report

Job description

Role

Tower Lead Record to Report Skill: Finance and Accounts Experience: 10-15 Years Location: TCS Kolkata Shift: Client Operating Hours Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)​
• Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Complete preferred
• Bachelor's/Master's in Finance & Accounting or equivalent with ERP certification / proficient Must Have Skills:
• Lean Six Sigma certified or formally trained (Black Belt preferred)
• Finance and Accounting domain experience
• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects Good-to-Have Skills:
• Continuous Improvement / Lean & Six Sigma
• Stakeholders Coordination

ERP Exposure (JDE/SAP) Role Purpose

• This role leads and directs the works of others and overall processes and reviews Downer deliverables. This role requires several years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures - relies on extensive experience and judgment to plan and accomplish goals Key Accountabilities:
• Ownership of the Tower
• Act as the end-to-end owner of a specific service tower (e.g., Infrastructure, Applications, Network).
• Ensure overall performance, delivery, and stability of services within the tower.
• Define strategy, roadmap, and improvements for the domain.
• Service Delivery Management
• Ensure consistent and high-quality service delivery aligned with SLAs/OLAs.

Monitor

• Availability
• Performance
• Incident resolution
• Drive service excellence and customer satisfaction.
• Team Leadership & Management
• Lead and manage teams.
• Assign work, track performance, and develop talent.
• Foster collaboration across towers and teams.
• Incident, Problem & Change Management

Oversee

• o Major incident resolution o Root cause analysis (RCA)
• Problem management initiatives
• Approve and govern changes within the tower.
• Ensure minimal business impact during outages.
• Stakeholder Management
• Act as the primary point of contact for stakeholders (clients, business units, leadership).

Conduct

• o Business reviews o Performance reporting
• Manage expectations and communicate risks/issues proactively.
• Continuous Improvement & Innovation
• Identify opportunities for: o Automation o Cost optimization o Process improvements
• Drive adoption of New tools/technologies
• Govern ance & Compliance
• Ensure compliance with: o Organizational policies o Security standards o Regulatory requirements
• Maintain audit readiness and documentation.
• Financial & Resource Management

Manage

• o Budget and costs for the tower o Resource allocation and utilization
• Optimize cost vs performance.
• Risk & Issue Management
• Identify risks and dependencies.
• Implement mitigation strategies.
• Escalate critical risks to leadership when needed.
• Collaboration Across Towers

Work with other Tower Leaders to ensure

• o End-to-end service integration o Seamless cross-domain operations o Resolve interdependencies and conflicts Technical Capabilities / Skills: Systems:
• Expert knowledge of SAP or JD Edwards

Proficient in the following systems

• MS Office Word, Excel, and PowerPoint Soft skills:
• Shows genuine empathy to customers experiencing connection difficulties.
• Able to communicate effectively across a group with diverse backgrounds.
• High energy, self-motivation with a high degree of accountability Analytical skills:
• High analytical skills with Lean Six Sigma certification Organisational skills:
• Time management
• Documentation and knowledge sharing.
• High level written communication skills to interact with key stakeholders Business acumen:
• RTR Experience of 10-15 Years in RTR including leadership, people management, process and transition experience of 7+ years Other Requirements:
• Should possess positive attitude to support the business.
• 5 days’ work from office is mandatory including one weekend during Month-end Close cycle </div

Qualifications

BACHELOR OF COMMERCE