Salesforce Functional Analyst

Job description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary

The Functional Analyst collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

Responsibilities

• Collaborates effectively with the agile team to configure package software when applicable
• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process Provide SME around product(s) function and works with Product Owner and Business
• Partners to refine requirements/functionality

Education

• Bachelor's degree in CS or equivalent Mandatory Experience: 2-4 years of experience in configuration, coding and application development Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques Basic knowledge of continuous integration / continuous delivery practices Preferred Experience: Experience working in large organizations 2-4 years of experience administering enterprise Salesforce CRM system Understanding of standard Sales/CRM concepts and business processes (prospecting, opportunity/lead management, sales reporting, forecasting, etc.) Salesforce.com Sales Cloud experience is strongly preferred Programming knowledge not essential for Salesforce role.

Salesforce Admin Required, Advanced Admin Certification Preferred Competencies:

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills #LI-HR1