IT Analyst-ITSM Platform Support

Job description

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let’s talk about how you can find your place here at Stifel, where success meets success .

What You'll Be Doing

The IT Analyst – ITSM Platform Support is an entry‑level role designed for individuals beginning their career in IT service management and enterprise platforms. The position provides structured, hands‑on exposure to the ITSM platform while developing both technical skills and business acumen under the guidance of senior analysts and platform owners. This role focuses on learning how technology enables business services, how ITSM processes support employee experience, and how platform decisions align with operational and organizational needs.

The IT Analyst builds foundational technical capability while gaining an understanding of stakeholder needs, service outcomes, and value delivery.

What We're Looking For

Support incident request and change workflows by assisting with setup, testing, and data accuracy. Perform basic configuration and maintenance tasks in the ITSM platform under supervision. Help identify, document, and escalate platform issues to senior analysts. Participate in testing and validation of platform changes to ensure they meet both technical and business expectations. Assist with routine platform health checks, data quality reviews, and simple operational reports.

Assist in gathering and understanding basic business requirements for service requests and workflows. Help translate service needs into clearly defined request forms, catalogs, and workflows using established templates. Create and maintain basic documentation for configurations, procedures, and common service use cases. Assist with platform enhancements, automation efforts, and integrations as assigned. Develop foundational knowledge of ITSM processes such as incident, request, change, and problem management.

Learn platform standards, design patterns, and governance practices through mentorship and review. Collaborate with technical and non‑technical team members to understand both the “how” and the “why” behind platform decisions. Build communication skills by explaining technical concepts in a clear, business‑friendly manner.

What You'll Bring

Interest in learning IT service management concepts and how technology supports business services. Ability to learn new systems, follow established standards, and apply feedback. Strong attention to detail, problem‑solving skills, and curiosity about how systems and processes work. Willingness to collaborate with both technical teams and business stakeholders.

Education & Experience

Minimum Required: Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent academic or practical experience.

Minimum Required

1+ years of experience in IT, application support, service operations, or a related technical field.

Preferred

Relevant coursework, internships, labs, or hands‑on learning related to IT, service management, or enterprise platforms. Exposure to ITIL concepts or interest in pursuing ITIL Foundation certification is a plus.

Licenses & Credentials Minimum Required

None. Systems & Technology Familiarity with Microsoft Word, Excel, Outlook, and basic documentation tools. Exposure to an ITSM platform (such as Halo ITSM) through coursework, training, or entry‑level experience preferred. Basic understanding of tickets, workflows, or request systems is helpful. Willingness to learn change governance, release management, and service reporting concepts. Experience with scripting languages (Python, Powershell), SQL, HTML, CSS, and AI strongly preferred.

About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.