IT Associate II-Service Desk-Alt Sched - Night Shift

Job description

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let’s talk about how you can find your place here at Stifel, where success meets success .

What You'll Be Doing

The IT Associate II-Service Desk-Alt Sched role provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. This role responds to customer queries to provide technical assistance.

• This is a Compressed Schedule position working a 4 days/10 hours shift.* What We're Looking For
• Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
• Provide technical support to remedy computer problems.
• Follow up with users after problems have been resolved.
• Install and configure software and operating systems, and update these systems when necessary.
• Respond to queries on the phone, via email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Train computer users.
• Shift Hours 11:30am-10:00pm* What You'll Bring Strong Working Knowledge of computer systems, hardware, and software. Advanced problem-solving, analytical, and team working skills. Excellent communication and interpersonal skills. Display an openness to learning new technologies.

Must be able to work any shift, night, weekends, holidays and extended hours as part of the regular schedule. Capacity to work efficently with little to no direct supervision.

Minimum Required

• Associates degree or equivalent coursework, or equivalent experience.
• 1+ years of working in a technical environment. Licenses & Credentials Proficient in Excel, Word, PowerPoint, Outlook, and Active Directory. Systems & Technology

Preferred

• CompTia A+. About Stifel Stifel is more than 130 years old and still thinking like a start-up.

We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success. While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.

Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.