Prototype Solutions & Technical Support Technician

Job description

The Prototype Solutions & Technical Support Technician is responsible for the deployment, the operation, the maintenance, the continuous support of prototype equipment, test assets, and vehicle development projects. This role provides hands-on technical support to engineering teams and end users while ensuring the reliability and operational readiness of prototype systems. Must be able to work any shift. This is union mandated work.

She/he works closely with engineers, project teams, and stakeholders to support prototype development, testing activities, troubleshooting, and technical operations across multiple locations.

Key Responsibilities

Support engineers during design, development, integration, and validation phases of prototype projects. Procure, prepare, install, configure, and commission prototype hardware and equipment. Perform technical modifications, adaptations, repairs, and upgrades to maintain prototype functionality and availability. Prepare, operate, and maintain prototype vehicles, test benches, and associated equipment. Conduct technical testing, measurements, inspections, and first-level diagnostics.

Travel between multiple sites within the region as required to maintain operational continuity and support deployed prototype assets. Provide Level 1 and Level 2 technical support to engineers, project teams, and end users. Troubleshoot electrical, electronic, and embedded systems issues and implement corrective actions. Document testing activities, maintenance actions, and technical findings. Contribute to the continuous improvement of prototyping tools, equipment, methods, and operational processes.

Ensure compliance with safety procedures and company standards.

Basic Qualifications

Associates degree in Electronics/Electrical Engineering or a related technical field. Minimum of 2 years of experience supporting prototype systems, testing activities, laboratory environments, or embedded systems Valid driver's license with the ability to travel between customer, engineering, or testing sites. Authorization to work in the United States. Proficient with MS Office and Google Suite applications Must be able to work any shift.

This is union mandated work Combination of workshops, laboratory, garage, prototype vehicle, and office environments. Frequent hands-on work with prototype hardware and test equipment.

Occasional lifting of equipment and materials Technical Skills

Strong knowledge of electrical, electronic, and wiring systems. Familiarity with embedded electronics and vehicle communication networks. Experience using automotive diagnostic and troubleshooting tools. Ability to perform technical measurements, testing, fault isolation, and root-cause analysis. Ability to read and interpret technical documentation, schematics, and wiring diagrams. Proficiency with standard computer tools and technical reporting systems.

Preferred Competencies

Ability to adapt quickly to changing projects and technical environments. Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent troubleshooting and problem-solving abilities. Customer-focused mindset with a strong service orientation. Ability to work independently while collaborating effectively within cross-functional teams. Strong attention to detail and commitment to performance and quality.

Flexibility, mobility, and willingness to support urgent operational needs.

Work Environment

Combination of workshops, laboratory, garage, prototype vehicle, and office environments. Occasional lifting of equipment and materials. Regional travel required. Our Benefits — Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Generous Paid Time Off We believe in work-life balance.

That's why we offer

17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with: An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don't contribute Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more!

When you join us, you're not just building a career — you're joining a company that supports you, inside and outside of work.