Client Centre Executive (Telesales)

Job description

Job Summary

• Support deepening and acquisition within personal client segment
• Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration
• Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client
• Ensure prompt and timely call backs are made to clients as committed
• Optimise the usage of Diallers and Lead management system to drive greater performance
• Support fulfilment of online leads where applicable. E.g. online form drops offs
• Drive adoption of digital offerings as part telesales conversations
• Apply skills learned via training programs to drive needs-based conversations
• Develop a deep understanding of various products offered and process as relevant
• Achieve sales target as applicable
• Collect Client information as needed to serve client and close sales and follow through according to the verification matrix
• Ensure all relevant dispositions and notes are updated in system
• Closure and wrap up done as per set standards
• Ensure a full understanding of the risk and control environment in area of responsibility
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work closely with team leader to develop and implement sales plan to achieve targets and drive client engagement
• Work with operations team (where needed) to ensure that client requests are fulfilled

Key Responsibilities

Regulatory & Business Conduct

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders
• General Manager
• Price Solutions Management Team
• Director Business Development, PB
• Associate Director Business Development
• Control Analyst Risk & Compliance
• QA Analyst
• Senior Manager Country Ops Risk

Skills and Experience

• Microsoft Office
• Computer Literacy
• Avaya Dialler (Good to have)

Qualifications

Education SPM Languages English (Main), Mandarin

About Standard Chartered We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies. In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. Visit our careers website to learn more about us: www.sc.com/careers.