Personal Banker x2

Job description

NOTE

This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man. We're looking for an Personal Banker to join our Client Services team. This is a fast-paced, customer-focused role where you'll be the first point of contact for our international banking clients, helping them with everyday banking enquiries, resolving issues, and ensuring they receive a seamless service experience. As part of our service team, you'll work on a rotating shift pattern of 7:00am-3:00pm, 8:00am-4:00pm and 9:00am-5:00pm, providing support to clients across multiple channels throughout the day.

You'll play a key part in delivering excellent customer service through telephone, email, and digital channels while supporting clients with their banking needs.

Qualifications

Key outputs Acting as the first point of contact for customer enquiries across multiple channels Managing inbound calls and emails from international banking clients Providing accurate information and resolving customer queries efficiently Supporting customers with their day-to-day banking needs Working closely with internal teams to ensure client requests are processed smoothly Taking ownership of customer issues and seeing them through to resolution Identifying opportunities to enhance the customer experience Maintaining high standards of service, accuracy, and compliance Qualification Secondary/High school/A levels Experience 1-2 years' experience within banking, financial services, or a similar customer service environment.

Previous experience within banking, financial services, or a regulated environment Experience in a call centre, contact centre, customer service, complaints, administration, or service-based role Strong communication and listening skills The ability to manage multiple tasks while speaking with customers A natural problem-solving mindset and attention to detail Confidence using multiple systems and technology platforms A genuine passion for helping customers and delivering excellent service Behavioural Competencies: Interacting with People Following Procedures Checking Things Adopting Practical Approaches Upholding Standards Technical Competencies: Active Listening Contact Centre Customer Difficult Calls Management Query Resolution Telephone Caller Handling Verbal Communication