Application Support Specialist

Job description

As an Application Support Specialist within Bernstein SG's Global Applications Support Team, you will support the Global Equity Research and Sales activities of the institutional sell-side Research business across Bernstein and Autonomous. Reporting to the Head of International Sales and Research Technology, you will provide day-to-day application support and user training while working with vendors and in-house development teams responsible for Client Relationship Management (CRM), research authoring and research distribution platforms.

You will collaborate with teams across the US, Europe and Asia in a fast-paced front-office environment covering a broad range of technologies.

Your main responsibilities will include:

• Support daily CRM and research-authoring activities for Sales and Research users in a busy front-office environment.
• Maintain research subscriptions and entitlements for the institutional client base.
• Manage submissions to interaction aggregators used for client broker-vote tracking.
• Support other applications used by Sales and Research, including events platforms, mobile applications and related technology systems.
• Promote best practices and user adoption through direct engagement and training; maintain training materials, help documentation and tips-and-tricks communications.
• Collaborate across departments to identify user needs and contribute to the implementation of new solutions.
• Implement data-quality controls to support reliable reporting and analysis.
• Work with vendors and development teams to coordinate application upgrades, testing and ongoing support for Sales and Research applications.
• Diagnose operational issues in detail and collaborate with local, external and global teams to resolve them in a timely manner.
• Document business processes, support procedures and troubleshooting guidance.
• Comply with applicable risk, regulatory and internal policy obligations, including the Societe Generale Group Code of Conduct and relevant conduct standards.
• Undertake additional duties as required.