TRAINEE: KYC Existing Client Management Case Lead

Job description

What We Offer

Your life doesn’t revolve around your job. So, find the job that revolves around your life. The Trainee role is a full time 24-month contract with Societe Generale where you will have access to a diverse range of training materials to help you succeed, covering various aspects of businesses, including but not limited to technical skills, leadership development, communication skills, client service and relationship management.

To be eligible, please ensure you have completed your qualification and will be available to work full time for the duration of Trainee contract.

Responsibilities

Manage a client’s portfolio and act as the main point of contact for review and remediation. Use strong communication skills (verbal and written) to review clients of the bank and ensure KYC files are consistently completed in line with policy and procedure.

• Manage communication & updates between all key stakeholders
• Help the client/sales to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requested
• Escalate to BL when documents cannot be collected and help solve any client’s escalations with the business.

Sustain client centric approach in client communication (both verbal / written), engage with clients / business to understand KYC requirement and difficulties in providing documents. Take responsibility for the proper management of KYC files and client records in the information systems Control & challenge list of requirements and rational: liaise with KYC teams if needed. Monitor the case end to end and ensure completion.

Where case is approved, follow up until all additional approvals are completed Have a thorough understanding of process, policies and procedures as a Case Lead, including document collection, liaising with Clients, Business Lines, Regional Teams, Checker & Compliance. Always challenge the status quo and propose ideas for continuous improvement and automations. Department Description The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).

As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities.

The department is particularly in charge of:

• (KYC) KYC due diligence for both on-boarding and periodic reviews
• (RRD) Management of client reference & regulatory data
• (COO) Project management The specific role is the KYC Existing Client Management Case Lead, reporting directly to the Existing Client Management Outreach Manager The Case Lead/Client Outreach Team is the interface between clients and internal key stakeholders.

As a dedicated point of contact, the team is responsible for the maintenance of our existing clients by identifying KYC requirements and collecting all required documents. The team is also the main point of contact for KYC related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.