Lead

Job description

The role incumbent, as OL supporting APAC/EMEA/ AMER DMT in FIN

• Client/stakeholder management
• Client Centric
• Report and escalate Client Incidents
• Develop and maintain a strong connect with stake holders
• Anticipate the client needs to maintain an excellent relationship
• Provide a quick/satisfactory resolution for issues
• Build effective synergy with cross-functional units

Operational Excellence

• Deliver BAU per set benchmarks/ agreements
• Monitor/Escalate errors and incidents
• Identify and drive production efficiencies
• Monitoring all the below activities handled by the team to ensure better quality, controls are maintained. Validating of Deals, Facilities and Outstanding in Loan IQ. Review credit agreement to reconcile terms and conditions to deal structure Handling of Loan Servicing activities. Validating loan participations (new borrowings, increases, rollovers, pay-downs, commitment reductions, transfers) Daily transfer of loan proceeds; receipt of funds and matching incoming cash Validate Interest and Fee billing for the direct/Agented Loans, billing the customers and send pro-rata shares to the participants. Validate notice for breakage fee activity for fax to agent bank; follow-up with traders on rate to be assigned and process accordingly. Validate notices of activities to fax to all participants/customers for loan confirmation. Handling of Swift Payments. Review the reconciliation of positions, discrepancies in Interest and fee payments etc. Preparation/posting of manual G/L entries as required.
• Review various system generated reports to ensure proper monitoring of the facilities; investigating past due items, suspense, receivables, expiring SBLC, etc
• Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
• Perform permanent supervision controls Ensure compliance/regulatory adherence Guide the team on complex production issues
• Indentify scope of improvement and work on the value chain
• Effectively manage the KRI/KPI

Risk Management

• Identify/Understand operational risks and remediate control gaps
• Prompt closure of audit/ inspection identified cases
• Ensure the team is updated on the risk gaps and the same is addressed timely
• Ensure the process is resilient, Proper backups are maintained within the team