Service Support Specialist I

Job description

Overview

Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center. This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees. They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc.

For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.

Qualifications

This person must have: The ability to install and troubleshoot network wireless cards from multiple vendors The ability to understand software firewalls and configuration

• Excellent communication, organization, and documentation skills The ability to understand call queues and escalations
• Knowledge of web technologies The ability to troubleshoot moderate PC problems A basic understanding of synchronization utilities and remote assistance tools, such as GoToAssist or GoToMyPC Knowledge in MS Office applications, Windows 10, and IE/Chrome/Firefox experience A flexible work schedule (coverage ranging between 7:00am - 9:00pm with ability to rotate late shift)