Mgr, Lrng & Org Dev

Job description

Description & Requirements Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Summary

The Operations Learning Experience Lead will play a pivotal role in designing, developing, and deploying impactful learning experiences for our Consumer Division’s Operations salaried and hourly teams across North America, including Canada. This role blends technical skill-building expertise with instructional design and facilitation skills to elevate team performance and engagement. The ideal candidate brings 3–5 years of experience in a manufacturing or supply chain environment, a strong understanding of operations, and a passion for delivering high-impact learning solutions.

This Dallas-based role will also serve as the lead support and coordinator for the Regional Learning Center in Dallas, Texas.

Key Responsibilities

Learning Strategy & Deployment

• Design and deliver learning solutions aligned with operations team needs.
• Facilitate in-person and virtual training sessions, with a focus on technical skill building, job/role-based certification, and leadership development.
• Support deployment of Professional Career Training and Leadership Development programs.

Stakeholder Collaboration

• Partner with operations departmental teams to identify learning needs and priorities.
• Collaborate with internal L&D professionals to ensure consistency and alignment across initiatives.
• Serve as the lead support and coordinator for the Regional Learning Center in Dallas, Texas.

Technology Integration

• Utilize LMS platforms to assign, track, and report on training completion and learner engagement.

Measurement & Continuous Improvement

• Monitor and report on key learning metrics including completion rates, retention, and learner satisfaction.
• Continuously improve learning programs based on feedback and performance data.

Qualifications

• 3–5 years of experience in learning and development or operations training roles, preferably within consumer-focused industries.
• Bachelor’s Degree Required – Focus Areas Preferred…Learning and Development, Instructional Design, Human Resources, Business, Communications, Project Management
• Proven experience in training facilitation and instructional design.
• Strong communication, collaboration, and project management skills.
• Willingness to travel up to 30-40% across North America.

What you need to succeed

Critical Skills/Capabilities:

Growth and Results-Oriented

• Results-oriented person who looks for constant ways to improve

Innovation

• Able to support implementation of new processes and new learning technologies to drive training into the flow of work

Interpersonal Skills

• Possess keen awareness and understanding of the importance of strong interpersonal skills in communicating, achieving OKRs, and leading people or teams (self-awareness)

Accountability

• Holds self and others responsible for actions and results

Influence

• Able to partner and build relationships to influence teams to work together, share best practices, develop and drive effective training for operations teams

Decision Making

• Uses strong problem-solving skills and supporting information to arrive at optimal decisions in an appropriate timeframe; knows when to decide and/or when to seek additional input, and drives for consensus

Communication

• willingness to work on the floor and in a heavy manufacturing world to ensure we can document and teach critical work processes Technical Skills:
• Learning & Development Experience (e.g., ADDIE Design, L&D Technology/ Design Tools, Facilitation, On-the-job training, Implementing and Measuring L&D Systems/ Frameworks/ Processes): 3-5 years
• Prefer industry knowledge or experience in manufacturing or operations
• Knowledge of Learning Management Systems
• Microsoft Office – Teams, Word, Excel, Outlook, PowerPoint, Forms Others Qualification:
• Facilitation/ Presentation Skills
• Influencing/ Effective Communication
• Business Partnership

Problem-Solving What We offer

• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety, ty and Inclusion are business drivers and foundational elements of the daily work Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.