Assistant Manager Cabin Crew Learning and Development

Job description

Job Description

The successful candidate will be part of the Cabin Crew division. Key responsibilities Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service and hospitality excellence. Conduct wet run assessments to ensure standards are maintained. Manage Cabin Crew Readiness Programme (CCRP) to ensure all content are updated timely to maintain the relevancy and learning effectiveness.

Ensure training mock-up facilities are up to date, fully operational, and compliant with Safe Management Guidelines. Ensure new product training is delivered to all key stakeholders in a timely manner to effectively support operational needs. Handle disciplinary and grooming issues of CCRP trainees to ensure standards are maintained. Develop engaging e-learning, micro-learning, immersive library of virtual learning and multimedia content to enhance learning experiences and support staff development.

Conduct grooming review for Cabin Crew to ensure they conform to the approved grooming guidelines. Assist in additional duties / projects when assigned.

Requirements

Uiversity degree in any discipline is acceptable Training-related qualifications (such as ACTA, ACLP, DACE) Project management (which includes project planning and use of PM tools such as JIRA) Product management (which includes requirements gathering and quality assurance testing) Data analysis, and any proficiency in data visualisation will be advantageous

• Proficient in Microsoft Office, with emphasis in Microsoft Excel
• Knowledge of learning and development methods Familiar with e-learning platforms and digital tools Cabin crew experience will be advantageous Good interpersonal and communication skills Analytical with a keen sense for numbers
• Ability to manage projects independently Team player Resourceful and adaptable Detail oriented We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.