Passenger Relations Officer

Job description

Job Description

The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division. The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Key Responsibilities

Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL) Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport

• Handle and resolve escalated passenger complaints
• Perform backroom duties such as monitoring flights and liaising with traffic staff
• Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team Liaise with SIN Hub on flight delays and special handling
• Meet and assist VIPs to and from SKL Ensure good housekeeping of the Lounges
• Provide efficient administrative support Required to work shift hours, including overnight shifts, weekends, public holidays; and Perform any other duties as assigned Requirements Possess a NITEC/Higher NITEC/Diploma in any discipline
• Proficient in the English Language and another language e.g.

Chinese, French, German, Italian or Korean, for servicing of international customers IT Proficiency e.g. MS Office Experience in front-line customer service is preferred Ability to perform shift duties and demonstrate initiative Adept in teamwork, communication and customer-oriented We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.