Executive / Snr Executive / Asst Manager Airport Operations (Development, Procedures & Performance)

Job description

Job Description

The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.

Key Responsibilities

• Review, develop and implement ground services procedures to: Adhere to regulatory requirements
• Improve ground efficiency and customer service
• Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.

Provide input / advice on ground services procedures in various situations, such as: Enquiries from stations and other departments on passenger handling Monitor and Improve Network's On-Time-Performance (OTP), Ground CSAT and Stations' Performance.

Custodian of Minimum Ground Time (MGT) framework Requirements

• Bachelor's degree in any discipline Experience in airport and airline operations preferred Good writing skills
• Ability to grasp concepts and situations quickly Logical thinking with the ability to carry out scenario planning Attention to detail Good interpersonal and communication skills We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.