Team Leader for GBS P2P (AP) |P2P (Supplier Master Data) | B2C (Customer Master Data)

Job description

PRIMARY RESPONSIBILITIES

Team Leader GBS P2P (AP) Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs First contact for issues escalation within P2P process (AP) Cooperation with Internal and External Audit Performing P2P (AP) controls Advising other team members in terms of P2P(AP) process matters Introduce Improvements within P2P process (AP)

Coordination

Coordinate completion of P2P (AP) processes Delegate tasks Distribute the workload and supervise the team in day to day operations Managing HR Matters Communicate deadlines Monitor the team performance Resolve or escalate any process issues Attend and lead team meetings Prepare reports Building relationship with the countries during day to day operations

Communication : point of contact to the affiliates management report to FSSC manager provide the guideline to the team based on the management decisions Motivation : Motivate team members Listen to team member’s feedback and resolve or escalate any issues Suggest and organize team building activities Create a positive team environment AOB- Any other businesses related to P2P (AP) process REPORTING LINE P2P Manager PROFILE Team player

Good organizational skills Able to communicate information effectively Be able to motivate team Natural leadership skills P2P (AP) Process knowledge

PRIMARY RESPONSIBILITIES

Team Leader GBS P2P (Supplier Master Data) Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs First contact for issues escalation within P2P process (Supplier Master Data) Cooperation with Internal and External Audit Performing P2P (Supplier Master Data) controls Advising other team members in terms of P2P(Supplier Master Data) process matters Introduce Improvements within P2P process (Supplier Master Data)

Coordination

Coordinate completion of P2P (Supplier Master Data) processes Delegate tasks Distribute the workload and supervise the team in day to day operations Managing HR Matters Communicate deadlines Monitor the team performance Resolve or escalate any process issues Attend and lead team meetings Prepare reports Building relationship with the countries during day to day operations

Communication : point of contact to the affiliates management report to GBS manager provide the guideline to the team based on the management decisions Motivation : Motivate team members Listen to team member’s feedback and resolve or escalate any issues Suggest and organize team building activities Create a positive team environment AOB- Any other businesses related to P2P (Supplier

Master Data) process REPORTING LINE P2P Manager PROFILE Team player Good organizational skills Able to communicate information effectively Be able to motivate team Natural leadership skills P2P (Supplier Master Data) Process knowledge

PRIMARY RESPONSIBILITIES

Team Leader GBS B2C (Customer Master Data) Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs First contact for issues escalation within B2C process (Customer Master Data) Cooperation with Internal and External Audit Performing B2C (Customer Master Data) controls Advising other team members in terms of B2C(Customer Master Data) process matters Introduce Improvements within B2C process (Customer Master Data)

Coordination

Coordinate completion of B2C (Customer Master Data) processes Delegate tasks Distribute the workload and supervise the team in day to day operations Managing HR Matters Communicate deadlines Monitor the team performance Resolve or escalate any process issues Attend and lead team meetings Prepare reports Building relationship with the countries during day to day operations

Communication : point of contact to the affiliates management report to GBS manager provide the guideline to the team based on the management decisions Motivation : Motivate team members Listen to team member’s feedback and resolve or escalate any issues Suggest and organize team building activities Create a positive team environment AOB- Any other businesses related to B2C (Customer

Master Data) process REPORTING LINE B2C Manager PROFILE Team player Good organizational skills Able to communicate information effectively Be able to motivate team Natural leadership skills B2C (Customer Master Data) Process knowledge