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ServiceNow

Senior Ethics & Compliance Strategic Program Manager

Boston, Massachusetts, United StatesRemoteFull-timeManager or leadLegal & Compliance

Listed on ServiceNow’s official careers site. Posted October 6, 2026. Check that it is still open and apply there.

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Job description

Role Summary

We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.

Key Responsibilities

  • Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
  • Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
  • Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
  • Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
  • Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
  • Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
  • Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
  • Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders

Qualifications

To be successful in this role you have:

  • 7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
  • Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups Experience with process design, business process optimization, or workflow automation
  • Demonstrated capability to translate compliance and business requirements into technical solutions
  • Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences Project management proficiency and familiarity with PM tools and methodologies

Preferred Qualifications

Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools

  • Familiarity with AI applications in business process automation or compliance functions Background in compliance, ethics, legal operations, or related field Project Management Professional (PMP) or similar certification Experience implementing enterprise-wide compliance programs or initiatives
  • Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)

Core Competencies

Strategic thinking and long-term planning capability Problem-solving and analytical skills Change management and stakeholder engagement Technical acumen without necessarily being a technologist Attention to detail coupled with big-picture perspective Leadership and influence without direct authority

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