Jira Engineer in AITSM | SEB, Vilnius

Job description

Are you passionate about new technology and making a difference? Join our digital transformation!

About the role

You will join the AITSM (Agile IT Service Management) team within SEB Technology. Our team maintains and evolves Jira, Confluence, and the MyRequest Portal—a platform visited daily by almost all SEB employees. We are currently embarking on a major strategic journey: evaluating and migrating our massive Data Center ecosystem to Atlassian SaaS Cloud. In this role, you will initially focus on providing high-quality Jira support and operational incident handling.

As you onboard and our Cloud journey progresses, you will step up to become one of our System Administrators, directly shaping how we administer, secure, and optimize our new SaaS Cloud environment.

Your primary responsibilities will include: Support & Incident Handling : Act as a key point of contact for end-user support, request and incident resolution across Jira, Confluence, and MyRequest SaaS Cloud Transition : Participate in the cloud evaluation, testing, and eventual migration from Data Center to Atlassian SaaS Cloud.

System Administration

Gradually take ownership of application configurations, user access/security management, and workflow updates in both DC and Cloud environments.

Continuous Improvement

Identify automation opportunities, optimize system performance, and improve technical documentation for end-users and team members.

You’ll be the right fit if you have/are

Experience in IT Support and Systems Administration : Hands-on experience supporting web applications, cloud-based SaaS systems, or enterprise IT infrastructure.

Atlassian Experience

Working knowledge of Jira and Confluence (cloud-based experience or Atlassian certifications are a major plus).

Technical Aptitude

Familiarity with basic scripting, APIs, or server environments (Linux/Windows). A proactive and positive team player. Eager to learn and willing to take ownership. Enjoy working in an Agile way. Up for a challenge and ready to suggest new ideas. Fluent and ready to work in English.

Benefits we offer

Entrepreneurial environment Extensive training and learning opportunities Flexible work-life balance Wellness benefits Comprehensive health insurance and more. Do you want to be a part of SEB? Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued. We are looking forward to your application by 15th of October.

Since we select candidates continuously, feel free to send in your application before the deadline.

Learn more about working at SEB here

Technology | SEB It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from. #GSV