Director, Customer Program Quality (A350 Lavatory)

Job description

Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing Program quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and our Chihuahua (CUU) industrial execution. Represents Quality function in Program IPT (Integrated Program Team). Airbus Quality Leadership

• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
• Performance and KPIs
• Non-conformities and quality escapes (NOE/QSR)
• Root causes and 8D o Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations End-to-End Quality Performance Ownership

Accountable for Program quality results

• Reduction of FAL findings
• Elimination of recurrence
• Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer

Customer Voice & Deliverables Governance

• Capture and structure Airbus Voice of Customer and FAL findings

Ensure

• Proper prioritization and clarity of issues
• High-quality defect characterization

Validate all outputs coming from execution teams

• o KPIs o 8D / root cause analyses
• Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards Contribution to Customer FAL ↔ Safran Site Manufacturing Feedback Loop Performance
• Act as the customer-side driver of the feedback loop between Airbus and our Chihuahua (CUU) location

Ensure alignment between

• Customer expectations
• Delivered analyses and actions
• Bring continuous feedback on:
• Responsiveness
• Robustness of solutions
• Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention

Success Metrics

• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance Stakeholder management & representation:
• Direct line management of 1 Program Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality
• Functional interaction with: o CUU Quality and Operations teams
• Engineering and support functions
• Airbus FAL Quality & Operations stakeholders
• Program IPT members Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

Safran Cabin is #1 worldwide for business and regional aircraft interiors. Here, you will build your skills and grow with a community of experts to enrich yourself every day. Here, collaboration is embodied within the diversity of our teams all around the world. Here, we're cutting our emissions, not your ambitions. Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin! Why join us? At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Your Benefits

• Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

Education

Bachelor's Degree required; Master's in Engineering, Business, or Materials Management preferred.

Experience

10+ years in quality/Program/operations, with at least 5 years leading multi-site or customer quality functions, preferably in the aerospace sector.

Computer Skills

Proficient in tools for KPI tracking, reporting, root cause analysis, and data-driven quality improvement.

Other Skills

Expertise in control plans, standards of inspection, nonconformity flows, and production quality KPIs. Strong project management, negotiation, and communication abilities. Ability to drive change, align multiple stakeholders, and improve operational performance. Fluent English required; fluency in French and/or Spanish is an asset.

Preferred Skills

Experience with multicultural, matrix organizations. Familiarity with Safran and Airbus quality standards. Leadership in complex, high-pressure environments.