Customer Account Manager

Job description

Your primary targets will be: - to increase Safran Helicopter Engines business, sales and market share - to foster the loyalty of your customers, notably through the signature of service contracts - to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market - (up to 50% of the activity in the field – overseas, mainly in Asia) To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.

Job Description

• Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
• Drive revenue growth and achieve sales target.
• Lead all commercial negotiations in your market with existing customers & partners
• Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
• Pilot the cash collection from customers
• Participate in continuous monitoring of internal controls where necessary and ensure compliance
• Participate to all improvement initiatives with the rest of the department and other company departments
• Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies
• Draw up commercial offers factoring in the company's commercial policy
• Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)
• Ensure overall Contract execution and contractual deliverables
• Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
• Build up and manage 12 months sales forecast and ensure sales objectives are being followed
• Maintain and develop strong relationship with existing customers
• Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
• Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies
• Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
• Pilot contract renewals and lead all offers and contract reviews
• Leader for customer satisfaction through feedbacks and customer surveys Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
• Strong interpersonal & communication skills
• Strong business acumen with good data and analytical skills
• Strong negotiation and selling skills
• Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
• Microsoft Office knowledge is required (Excel, Powerpoint, Word)