Service Operations Manager

Job description

The Service Operations Manager is responsible for the delivery of the Guest experience at the Destination, including towel and uniform circulation, cleaning rotation, distribution, and storage. This role maintains the inventory of towels and uniform to meet the operational needs and brand standards. The Service Operations Manager supports the Service Operations Director to ensure the Destination performance objectives, KPI’s, Guest and Team Member Satisfaction, and other key results areas consistently meet and exceed Company targets.

This role oversees all 3rd party contract aspects of laundry operations that includes but not limited to production, presentation, service, and contract compliance, public health, safety, and environmental guidelines. The Service Operations Manager ensures smooth coordination between 3rd party service providers and Destination while meeting operational and financial targets. All duties and responsibilities are performed following Company’s Brand Standards, the Royal Way philosophy, policies, and SOPs, public health, safety, security, and environmental guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.