Service Operations Engineer (M/F/X)

Job description

Job Description

Key Tasks: Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1 st line support); Coordinate those interventions with the Field Service Technicians team; Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on

Kinetic PowerPack units (1 st line or 2 nd line support); Determine root cause and prepare technical reports, following system failures; Organize the implementation resolutions to technical issues in the field; Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention; Manage warranty claims, in coordination with the concerned internal departments; Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region; Be a trainer at our training center in the factory.

The trainees can be international RRPS service colleagues, service partners, or end clients.

Stakeholders Management

Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…); Support to RR subsidiaries (regular status review meetings, as well as on-demand support)

Qualifications

Engineering degree Electrical / Electromechanical or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company; Experience in a technical after sales department is an asset; Strong interpersonal and organizational skills Good multi-tasking and time management Customer and service oriented Languages: French and English. Another language in an asset; Type of Contract Permanent