Builder Customer Service Rep

Job description

Overview

At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Builder Customer Service Representative, you can expect to:

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders Maintaining good customer and builder relationships
• Escalate to appropriate builder or customer inquiries to managers Able to resolve customer inquiries timely and consistently
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available There’s plenty of perks too!

Competitive pay $$ $19.50-$20 Hourly Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam ?

HomeTeam is the #1 pest management company to homebuilders Currently performs more the 2,000,000 services a year The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction Pest Management Industry is growing and is a recession resistant line of business Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.

HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. , (NYSE: ROL), headquartered in Atlanta, GA Qualifications Minimum Requirements:

• Must have
• 1 year of previous customer service experience Entry level customer service skill and technique Basic / entry level understanding of computers Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #HTPD290HWE