Customer Success Manager

Job description

Customer Experience/Success Deliver targeted, applied expert training sessions tailored to the unique requirements of Direct Material/Electronics Sourcing professionals Provide ongoing support to optimize the platform adoption based on evolving business needs.

Client Engagement

• Manage relationships at different levels of client’s organization from user level to VP level
• Organize and lead business reviews with key stakeholders (Director, VP level) at client organization

Proactive Savings Assessment

• Identify and summarize compelling direct material cost savings opportunity insights generated by Part Analytics’ platform.

Collaborate with clients to develop strategies for realizing identified savings opportunities. Strategic Negotiation Support Provide best-practice enablement for clients, offering strategic negotiation support to achieve exceptional results in procurement and sourcing activities. Share insights and tactics to strengthen clients' negotiation capabilities. New Feature Promotion/Identifying Upsells Evangelize new features of Part Analytics’ platform to clients, demonstrating their value and potential impact and identify upsell/cross sell opportunities Work closely with product teams to refine and enhance new concepts, ensuring alignment with client needs and industry trends.

Qualifications

This role requires a deep understanding of procurement and supply chain processes, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries. Bachelor's degree in Business, Supply Chain Management, or a related field. Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain.

Strong understanding of supply chain processes and best practices. Deep understanding of direct material sourcing processes in manufacturing. Ability to travel to client sites as needed (if applicable). Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus. Strong analytical and problem-solving skills to provide insightful analysis Ability to effectively communicate complex concepts and insights to diverse stakeholders.