Intern - Customer Service Representative

Job description

Job Description

Our Customer Operations Team is looking for a talented intern in business, marketing, finance or similar field studies to join our team in our Sofia office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide. Position can be full-time or part-time.

Responsibilities

Learn customer service and business communication processes by assisting the team with requests related to order placement, fulfillment, and forecasting, and by observing customer e-mail interactions. Develop partnership internally with sales, planning and operation teams with proactive collaboration and communication. Upon CSR request - monitoring and communicating changes in customer demand to avoid supply shortages or excess inventory.

Observe the escalation management process and discussions to develop an understanding of how resolutions are achieved. Global understanding of customer demands, processes, and supply chain needs. Support the team with ongoing projects, e.g. system integration. Support in an administrative/reporting function internally and externally.

Qualifications

Studies in business, marketing or similar fields. Good team player with the ability to work in teams with a proactive approach. Ability to adapt to change in dynamic environment. Strong analytic skills and detailed oriented. Intermediate command of English both spoken and written Fundamental MS Excel skills along with other MS Office products. Added advantages - familiarity with SAP, Model N, Salesforce or Power BI.