Customer Solutions Specialist

Job description

Job Description

Key Responsibilities: Validate data through phone, spreadsheets, and web-based research. Document data and processes accurately; communicate findings clearly. Ensure quality and compliance in all services provided. Research, resolve, and respond to inquiries via email and inbound/outbound calls within service level agreements, delivering excellent customer experience. Adhere to corporate policies on authentication, data security, and record retention.

Navigate multiple systems and internal tools for research and documentation. Investigate client issues and escalate to Supervisor when necessary. Build customer confidence through effective problem-solving and service delivery. Maintain detailed records of customer interactions, inquiries, complaints, and resolutions for reporting purposes.

Key Competencies

Analytical Thinking: Ability to research, interpret, and validate complex data accurately.

Attention to Detail

Ensures precision in data entry, documentation, and audits.

Problem-Solving

Identifies issues and implements effective solutions promptly.

Customer Service Orientation

Delivers a positive experience through clear communication and responsiveness.

Adaptability

Thrives in dynamic environments with changing priorities and workloads.

Technical Proficiency

Skilled in navigating multiple systems and tools efficiently.

Time Management

Prioritizes tasks effectively to meet deadlines and service level agreements.

Collaboration

Works well with team members and escalates issues appropriately.

Qualifications

Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units) 10-key proficiency; Siebel experience preferred.

Strong computer skills

ability to multitask and research effectively. Proficiency in Microsoft Office Suite and Adobe Acrobat. Excellent English communication skills (written and verbal). High attention to detail; ability to perform repetitive tasks accurately. Ability to make judgment calls based on pre-set criteria and experience. Adaptable to fluctuating deadlines, intense workloads, and changing priorities. Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives Flexible to transition between mid-shift and night-shift schedules based on business needs.

Must meet performance and attendance requirements as outlined. Willingness to attend onsite training as required. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer

qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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