Workforce Strategy Manager

Job description

POSITION OVERVIEW ​ ​ ​ The Workforce Strategy Manager uses data and analytics to drive operational efficiency and support business growth and results. The role analyzes field behaviors and store KPI s to identify opportunities to drive efficiency . The role will work with the Retail Operations , Field Leadership team , finance and business partners to establish action plans to convert these opportunities; establishing the optim al payroll mode l , improve store KPIs and accelerate business growth.

Directly protects gross margin by optimizing payroll (often the largest controllable store expense) through demand-based scheduling and labor model governance. Improves forecast accuracy and reduces budget variance by building consistent payroll plans, monitoring leading indicators, and recommending in-quarter corrective actions. Creates measurable ROI by translating productivity and traffic conversion insights into targeted actions that increase sales per labor hour and improve 4-wall contribution.

Strengthens financial controls by standardizing store org structures, census processes, and commission/bonus guardrails—reducing leakage, errors, and compliance risk. Enables faster executive decision-making with a single source of truth for payroll performance reporting and scenario modeling to support trade-offs and investment cases.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and execute company workforce strategy to drive productivity and 4-wall profitability
• Lead ongoing census and store org chart evaluation and updates Accountable for the S&B and productivity performance of division of responsibility Responsible for creation and management of payroll budget
• Lead the communication of payroll performance and workforce strategy to field and business partners
• Review data to identify trends and insights and translate the information into strategy
• Lead in any necessary change management to optimize the labor model and field engagement
• Oversee commission and bonus calculations, payout, and reporting process Provid e the highest level of customer service to the field and home office
• Support project implementation and KPI initiatives through facilitation, project management and documentation follow - up
• Drive performance metrics and KPIs
• Support other projects as assigned to enable Retail Operations and workforce strategy overall functionality Responsible for the development and performance of Workforce Strategy Analys

Qualifications

​ Ability to work under pressure in a fast-paced environment to prioritize tasks and to delegate when appropriate. ​ Ability to act with integrity, professionalism, and confidentiality. ​ Experience working with retail or frontline teams is highly preferred. ​ Financial acumen to manage budgets, forecasting and cost optimization. ​ Collaborative mindset with a proactive approach to problem-solving. ​ Ability to challenge assumptions, ask the right questions, and explore alternative perspectives ​ Strong communication skills (listening, written , verbal, facilitation) and build strong relationships cross functionally. ​ Proficiency in project management tools (Smartsheet or similar); Excellent

Excel & Adobe Acrobat skills; Strong Word, Outlook & Adobe Suite ​ Must be able to work various hours depending on project scope and needs ​ Ability to travel Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Please note background checks will be evaluated individually.