Fulfillment Operations, Manager- 2nd Shift

Job description

POSITION OVERVIEW

Position Overview: This position is responsible for directing the flow of product and managing the processes within the assigned area. Draw up master work flow plans to establish processing sequence to ensure embroidered and non-embroidered orders meet the lead times and start ship dates according to sales forecast and customer demands. Accountable for unifying order components to ensure all orders are processed in a timely, accurately, and in a cost-effective manner.

The position must head-off capacity and staffing constraints that may hinder the team from successfully meeting its objectives by continuously monitoring work-flow progression; to ensure the group is on track to meet daily schedule demands.

This position collaborates with the following components

External Customers, Venders, Account Services, Pick Pack, Wave Planning, Inbound, Shipping, and Transportation

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential Duties & Responsibilities:

• Provide primary strategic coordination between Account Services and Operations, ensuring the timely flow of goods with specific regards to customer requirements in relation to operational capacity.
• Plan, forecast, and request appropriate staffing, overtime, and other resources to meet area objectives consistent with financial guidelines and service level expectations.
• Develop and oversee comprehensive waving strategy based off of customer requirements and capacity
• Manage the overall control and movement of product/merchandise in and out of their area.
• Establish workload priorities and provide a clear sense of direction for the team.
• Manage and monitor special runs through upstream order management and education
• Develop and maintain reporting as assigned pertaining to area objectives and performance.
• Manage daily department procedures and reporting to maximize productivity.
• Interact with all business channels and vendors to provide external and internal customer service to all parties.
• Develop and maintain active relationships with third party vendors; and managing onsite processes to ensure adherence to RL expectations for quality and service levels.
• Responsible for daily and long-term process improvement

Responsible for area safety results

• ensuring consistent training, evaluating safety issues and implementing improvements as identified.
• Adhere to company safety guidelines to prevent personal injury and product and facility damage.
• Actively work with other departments to provide staffing and resources where needed to best meet company objectives / service level expectations.
• Assist in the administration and maintenance of the organization’s standards, policies, and procedures.
• In conjunction with the Distribution Center Managers, manage all aspects of performance and development of the department associates.
• Create an environment where associates are motivated to do their best.
• Assist in the interviewing, hiring, training and corrective action of direct reports as assigned.
• Conduct coaching sessions and assist in associate development and training.
• Give and receive constructive feedback.
• Ensures that plans and actions (for self and others) support the overall corporate strategy.
• Minimum 70% floor presence within area(s) of responsibility
• Demonstrate initiative, flexibility and dependability
• Set and achieve high standards for personal performance.
• Conduct meetings as required.
• Accountable for the financial and service level objectives of his/her area.
• Travel as required.

Qualifications

Experience, Skills, & Knowledge

• Position requires high school degree or equivalent. College degree preferred.
• 5 or more years working in a leadership position: warehouse/DC experience preferred.
• Proven track record of motivating & leading employees
• Detailed understanding of distribution center / warehouse environment, management skills, business practices, and strategic judgment in applying policies and adapting standard practices to accomplish goals.
• Proficient in Microsoft Excel, Word and PowerPoint
• Demonstrated ability to multi-task and effectively prioritize work flow within internal / external customer requirements
• Demonstrated planning and organizational skills to balance and prioritize work
• Ability to work well under pressure and maintain high attention to detail
• Confident in ability to communicate with senior level management and maintain high level of confidentiality
• Must be self-motivated and able to work independently and in a team environment
• Excellent communication and presentation skills, both verbal and written
• Demonstrates flexibility in meeting unexpected and/or planned work fluctuations and shift schedules changes, up to and including weekends.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Please note background checks will be evaluated individually.