Technical Support Analyst – Retail Applications - Retail IT

Responsibilities

Key Responsibilities

Working with the various Retail IT Application Teams to manage the Test Environments and hardware within the Retail IT test labs. Working closely with the 3rd Party vendors to build, support and maintain the test infrastructure in the remote location labs to enable ongoing development and support activites. Design, review and develop integrations using Apex tools to provide access to the RDS data platform. Perform as the technical subject matter expert for integration within the Retail Oracle Cloud.

Inclusive of this is gathering a deep understanding of the data within the systems and business processes supported by the system(s). Build critical working relationships with the Global Retail IT and Vendors through gathering a thorough understanding of the business models and processes employed. Specify and fully document application customizations that would bear scrutiny by an internal audit or external regulators.

Perform duties and responsibilities specific to department functions and activities. Performs other duties and responsibilities as required or assigned by supervisor

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE SKILLS/QUALIFICATIONS/PROFESSIONAL EXPERIENCE

• 2 + years of Retail store systems information technology experience
• Familiarity with Point of Sale applications in Retail environment
• Experience in Oracle XStore and associated infrastructure
• Experience in the build, deployment and maintenance of Oracle XStore technology
• Knowledge of Oracle Customer Engagement applications
• Knowledge of Oracle POS includes Polling, Sales Audit, Loss Prevention systems.
• Knowledge of Cloud based technology like Azure and AWS is a plus.
• Excellent troubleshooting and problem resolution skills
• Ability to work effectively within a team
• Must have the ability to work under pressure with time sensitive constraints.
• Excellent verbal and written communication skills < Back to search results