Sales Support

Job description

POSITION OVERVIEW

Join our front-line retail team as a Sales Support associate at Ralph Lauren's newest RLS location opening in Copenhagen in September. This role is focused on delivering a best-in-class customer experience through attention to selling and service, while elevating the brand through product displays, product knowledge, and exceptional customer support. You'll be part of a team dedicated to bringing Ralph Lauren's timeless luxury and authentic style to our Danish customers.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Service Excellence Deliver exceptional customer service and build lasting relationships with clientele. Provide expert product knowledge and styling advice to customers. Execute clientelling strategies to enhance customer experience and drive sales. Assist customers with product selection, sizing, and styling recommendations. Sales & Store Operations Support daily store operations including inventory management and visual merchandising.

Maintain store presentation standards and product displays. Process transactions accurately and efficiently. Support store opening activities and special projects. Participate in seasonal changeovers and store maintenance. Brand Representation Embody Ralph Lauren's brand values and aesthetic. Maintain professional appearance consistent with brand standards. Support store events and customer engagement activities.

Qualifications

Core Competencies

Excellent customer service and relationship building skills. Action oriented with entrepreneurial spirit. Strong networking and communication abilities. Results driven with focus on sales performance. Storytelling capabilities to engage customers with brand heritage.

Technical Skills

Technologically savvy - comfortable with retail technology systems. Understanding of key Retail KPIs and Retail Math. Selling and service skills including clientelling techniques. Styling and product enthusiasm with fashion/luxury retail knowledge. Operational excellence in store processes. Specialized Knowledge Strong understanding of brand aesthetic and Ralph Lauren product lines. Product and market knowledge within retail/fashion industry.

Alterations/Tailoring knowledge (preferred for RLS environment). Additional Considerations Flexibility for travel to support new store openings and special projects. Availability for internal experiences such as seasonal store rotations during peak periods. Participation in leadership store visits, roundtables, and local community events. This role offers excellent career development opportunities within Ralph Lauren's retail organization, with potential progression paths in Store Sales, Retail Management, Store Support & Operations, or other Corporate functions based on performance and interests.