Barista, Ralph's Coffee, Fashion Island

Job description

POSITION OVERVIEW

The hospitality associate has a polished, gracious, and service-driven personality. This individual will be responsible for creating unforgettable moments for our high-net-worth guests and VIP clientele, ensuring that every interaction embodies the Ralph Lauren spirit of hospitality, elegance, and personal connection.

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES

Greet and personally welcome VIP clients, brand partners, and special guests upon arrival to RL Club, offering a warm, elevated, and attentive introduction to the space. Provide personalized hospitality services including beverage offerings, curated amenities, and tailored experiences aligned with client preferences. Execute any client catering, entertainment or other guest accommodations Anticipate guest needs and preferences by building relationships, maintaining client profiles, and collaborating with sales associates, personal stylists, and management.

Maintain the ambiance, cleanliness, and presentation of the RL Club space to the highest standard at all times. Coordinate with cross-functional teams including retail, client experience & VIP, and tailor shop to ensure a seamless and luxurious client journey. Support the execution of in-store activations, private appointments, and bespoke experiences within the RL Club environment. Uphold the brand’s values, etiquette, and expectations for discretion, privacy, and service excellence.

Identify and escalate facilities, repair and overall opportunities to maintain an elevated experience in the club space Provide care and organize wardrobes including laundering, ironing, and coordinating attire for various occasions. Utilize and operate smart home technologies and digital tools to enhance efficiency in the club space

Qualifications

Proven experience in luxury hospitality, private members clubs, or high-end retail clienteling environments. Exceptional interpersonal, communication, and relationship-building skills. Strong attention to detail with the ability to anticipate and respond to client needs intuitively. Professional appearance, poise, and demeanor reflective of the Ralph Lauren brand. Flexible availability, including weekends, holidays, and special event coverage.

Passion for delivering elevated service experiences and creating meaningful, lasting client connections.

Computer skills preferred

Word, Excel, PowerPoint, and Outlook

• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Please note background checks will be evaluated individually.