Lead Barista, Ralph's Coffee, Palo Alto

Job description

POSITION OVERVIEW

The Lead Barista, Ralph’s Coffee, will ensure a consistently memorable hospitality experience for the department, while ensuring the implementation and accuracy of day to day operational processes, procedures and standards for the Hospitality business. The Lead Barista is responsible for supporting the Assistant Hospitality Manager and Hospitality Manager within Ralph’s Coffee shop in keeping with customer experience, brand, and operational standards.

The Lead Barista, in partnership with the Assistant Hospitality Manager will also ensure the Ralph’s Coffee team is fully trained on technical skills, safe work practices, product knowledge, store service standards, and brand philosophy. The Lead Barista is to promote a friendly and welcoming environment for customers and team members, modeling our Company Ethos and brand values at all times.

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE

• Several years of Retail or Hospitality experience, preferably in an elevated service environment.
• Strong communication and interpersonal skills
• Must be able to work mornings, weekends, evenings and special events as needed.
• Well-organized and detail-oriented and able to multi-task.
• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Regularly required to handle food, hot beverages, and work with sharp objects.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Please note background checks will be evaluated individually.