DevOps Sr. Manager

Job description

POSITION OVERVIEW ​ The Ralph Lauren Corporation, a global leader in luxury fashion and design, has implemented Digital solutions to support its Global business in North America , EMEA & APAC. ​ Ralph Lauren’s – Global Development Center (GDC) is focused on building high-quality technology solutions to enhance the business & customer experience across channels and geographies. ​ ​ The Senior Manager of DevOps will lead a team of engineers to design, build, and maintain highly scalable and automated systems.

You will be responsible for the end- to- end software delivery lifecycle, focusing on automation, infrastructure as code ( IaC ), and fostering a culture of continuous improvement. ​ A s a n Dev Ops Sr. Manager, this role will be respons ible to lead the production support engagement of

Ralph Lauren websi tes in North America, Europe and APAC , supporting Composable and e c ommerce business applications. ​ Purpose & Scope: Based in ​ RL – Nutley( NJ) ​ t his Devops Lead role will be working in partnership with Global Digital teams leveraging strong technology & analytical skills to enable production support and operations of the digital systems . ​ Successful candidates will also be able to follow a disciplined approach (Agile & Production

Ops ) in managing work & communicating effectively and following established IT guidelines (security, project processes, etc. ) . ​

Responsibilities

ESSENTIAL DUTIES & RESPONSIBILITIES ​ Point of contact and issue ownership for operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform. ​ Log, track and communicate effectively with e-Commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause. ​ Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate. ​ Work closely with the developers, release managers, and first-level service desk support team to facilitate acceptance and release of new systems and features. ​ Produce scheduled reports on the health status of assigned applications and services.

Obtain, collate, assess and present information from the various operational service providers; draft and coordinate the remedial action plans for any failed health status measure ​ Report on weekly metrics to track adherence to SLAs and KPIs, both for support processes and system availability. ​ Provide incident management escalation and communication for all production support incidents. ​ Create/maintain operational documentation and knowledge base to streamline incident resolution. ​ Maintain quality service by establishing and enforcing organizational standards. ​ Demonstrate the ability to complete multiple tasks under pressure. ​ Partnerships: ​ Proactively build relationships by being

Operations oriented and focused on commitments/deliverables. ​ Willing to work on shift or flexible hours, as on call person , to hit project deadlines or address production issues. ​ Mentor and train junior resources for production support and operations. ​

Qualifications

​ ​ ​ ​ ​ B S in Computer Science, Information Systems, or other related field, or equivalent work experience. ​8+ years hands on technical experience in development, software quality assurance or infrastructure environments to work in a c ollaborative, fast-paced , diverse work cultur e. ​ Salesforce Commerce Cloud (formerly Demandware) and IBM Sterling OMS , React JS experience preferred. ​ Knowledge of the ecommerce business model (i.e.

Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) . ​ AI & Machine Learning experience . ​ Hands-on experience with version control tools (Git, Bitbucket), and CI/CD tools (Jenkins, Pipelines, etc.). ​ Ability to interact effectively with internal business teams, at different levels of the organization. ​ Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects. ​ Microsoft

Office, JIRA experience. ​ Some experience in analysis and documentation of functional requirements for ecommerce projects. ​ Self-motivated and results oriented. ​ Ability to work effectively individually and in a team environment. ​ Limited evening and weekend work is required. ​ Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities. ​ Demonstrated ability to manage multiple tasks and support projects, to prioritize, and adapt to a changing technology environment. ​ Strong sense of accountability and ownership – especially for managing the production support of digital systems . ​ ​ ​ ​ Ralph

Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Please note background checks will be evaluated individually.