Store Support Supervisor

Job description

WHAT WE OFFER

The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work

Responsibilities

WHAT YOU'LL DO

Business Client Development

• Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach
• Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients
• Communicate, engage and energise the team to maximise performance using service metrics

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a client-first culture
• Support the team using service metrics in absence of manager(s) to deliver sales and profit results
• Support the manager(s) developing the team product knowledges and selling culture Operations Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management and able to interpret key business reports Uphold & coach Brand standards and Brand presentation
• Communicate product and client feedback to buyers & manager(s) and coordinate marketing initiatives and price changes

Qualifications

WHO YOU ARE

Energetic, passionate, and results-driven team player Experience in a premium/luxury environment with proven management abilities Excellent organisational and communication skills with in-depth Brand and product knowledge