Senior Digital Technology Analyst, Production Operations

Job description

POSITION OVERVIEW

Serve as a senior operational lead and technical escalation point responsible for the stability, availability, and performance of Ralph Lauren’s global digital commerce ecosystem. Drive incident management, production support, reliability improvements, automation, and collaboration across OMS, SFCC, SAP, Inventory, Payments, Fulfillment, ESB, APIs, and related digital platforms.

Qualifications

EXPERIENCE, SKILLS & KNOWLEDGE

• Bachelor’s degree in Computer Science, Information Systems, Project Management, or a related field, or equivalent work experience.
• 8-10 years of hands-on technical experience in production support, infrastructure, software quality assurance, or development with a strong interest in operational support.
• IBM Sterling OMS experience is mandatory.
• Working knowledge of eCommerce, order management, inventory, fulfillment, shipping, customer service, promotions, payments, and connected integrations.
• Experience troubleshooting enterprise applications using logs, monitoring tools, transaction flows, database records, APIs, and integration data.
• Strong incident management, prioritization, analytical, problem-solving, organizational, and time-management skills.
• Ability to communicate clearly and partner effectively with business stakeholders, technology teams, clients, and vendors at different organizational levels.
• Experience with Microsoft Office and JIRA; experience producing operational reports, documentation, and functional or support requirements.
• Self-motivated, results-oriented, adaptable, and effective both independently and in a team environment.
• Strong sense of accountability and ownership for production stability, service quality, and business outcomes.
• Ability to support limited evening, weekend, on-call, and peak-event coverage as required.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.

Please note background checks will be evaluated individually.