Observability Lead

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are building a TechOps team within our BAU IT operations to drive automation, observability, and operational excellence. This role requires strong scripting skills, expertise in monitoring tools, and the ability to automate tasks across large-scale environments. For the Lead position, additional responsibilities include team leadership, stakeholder reporting, and driving strategic initiatives.

Job Responsibilities

(Engineer & Lead): Automation & Scripting: Develop and maintain automation scripts using PowerShell, Python, JavaScript, C#, etc. Create reusable scripts for deployments, patching, and compliance across multiple VMs via SCCM.

Observability & Monitoring

Configure and manage observability platforms like Dynatrace for proactive monitoring. Build dashboards, alerts, and performance reports to ensure system health.

Operational Support

Collaborate with L2/L3 teams for troubleshooting and incident resolution. Participate in root cause analysis and implement preventive measures.

Documentation & Knowledge Sharing

Maintain detailed documentation for scripts, workflows, and monitoring configurations. Share best practices and provide training to team members.

Additional Responsibilities for TechOps Lead

Reporting & Analytics: Design and maintain Grafana and Jira dashboards for operational metrics and automation KPIs. Provide regular reports to tech leadership and business stakeholders on system health, automation progress, and incident trends.

Leadership & Facilitation

Lead and mentor the TechOps team, ensuring alignment with organizational goals. Facilitate meetings with cross-functional teams and stakeholders to review performance and improvement plans. Drive continuous improvement initiatives and manage priorities effectively.

Strategic Planning

Identify opportunities for automation and process optimization across BAU operations. Collaborate with leadership to define TechOps roadmap and deliverables.

Required Skills & Qualifications

Strong proficiency in PowerShell, Python, JavaScript, C# scripting. Understanding of writing or consuming APIs Hands-on experience with SCCM for automation and deployment. Expertise in observability tools like Dynatrace; familiarity with Grafana dashboards. Knowledge of ITIL processes and operational best practices. Excellent problem-solving and analytical skills.

Preferred for Lead Role

Experience in team leadership and stakeholder management. Ability to design and present dashboards/reports for executive audiences. Strong communication and facilitation skills. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.