Assistant Manager Operations

Job description

What You'll Do

Why This Opportunity is Unique At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager - Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation.

Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!

Key Responsibilities

Implement the organizational strategy and align efforts towards collaborator business requirements. Conduct Training Needs Analysis (TNA) and manage training for the team. Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning. Continuously advance customer service standards and promote a culture of innovation and automation within the team. Build and maintain relationships to expand networking opportunities.

Ensure the audit preparedness of the unit at all times.

Who You Are

Qualifications Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs). Strong understanding and implementation of PGS central initiatives and business objectives. Experience in crafting and monitoring action plans for under-performance. Ability to build an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Demonstrated ability to provide the team with clear direction and support.

What We Offer

An engaging and welcoming workplace that appreciates your input. Opportunities for professional growth and career development. Competitive compensation and benefits package. The opportunity to join a company committed to innovation and excellence.

Shift Timings

1.30PM to 10.30PM