Assistant Manager - Operations Management

Job description

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients.

If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a AM/DM -Claims Operations. As the Claims Lead, you will be responsible to Supervise and handle a team of Claims adjusters in the best interests of the company, by delivering a high-quality cost-effective claims service to customers and contribute to the delivery of the claims business goals, within claims handling authorities. Your role will involve delivery of key SLAs, set goals, monitor and evaluate staff progress, assist with training and queries, and manage stakeholder expectations.

Additionally, you may also carry an individual case load based on business needs. You will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in US. Exposure to Insurance regulations and laws, claims handling procedures and Risk management principles is a definite plus.

How you'll make an impact Responsibilities

Supervise a team of Employee Benefits claims examiners and may carry an individual case load based on business needs. Actively manage work allocation, query resolution and delivery of key SLAs. Report key claims handling metrics using dashboards & scorecard to evaluate performance and trends and drive process improvements. Review work of others via file reviews; identify coaching opportunities and act on needed coaching opportunities.

Identify performance and behavioral issues and work with staff and management to address and correct them. Communicate with stakeholders in a professional, positive and proactive manner. Work collaboratively with all external and internal departments. Assist with any new transitions, able to map workflows and create Standard Operating Procedures. Ensure compliance to all process essential documents.

Education

Minimum Required Degree: Bachelor Preferred Degree: Bachelor’s degree in Insurance or related field Certificate(s)/Special Training Insurance industry certifications – AIC, AINS, Cert CII or any other relevant Insurance certification Experience ( Career Level Guide) Minimum 4-6 years of experience in US employee benefits claims Minimum 2-3 years of managing team Proven track record of successful claim resolutions and customer satisfaction.

Experience of transitions Strong knowledge of insurance regulations, policies, and procedures. Knowledge, Skills and Ability Should have sound end to end claims processing knowledge of employee benefits claims Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively Negotiation and settlement skills Able to build excellent relationships with internal and external customers Numerate with the ability to present and analyze data Proactive approach Problem-solver Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)