Customer Service Manager

Job description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer’s needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.