Sales Dispatcher

Job description

Overview

Ensure the smooth and efficient operation of the dispatch function while maintaining accurate collection and reporting of delivery KPIs.

Responsibilities

Ensure orders are properly transferred and dispatched. Review pending order delivery reports and discuss pending cases with each PSR. Balance truck loads to ensure efficient and accurate deliveries. Perform rerouting when needed, following standard processes and guidelines. Manage customer routing within the assigned area whenever dynamic routing is available. Meet with assigned Delivery Drivers and communicate the daily delivery plan.

Ensure proper coordination to support smooth daily operations. Update KPI reports with information related to dispatched Delivery CRs. Ensure accurate and timely collection of delivery performance data. Identify opportunities to improve routing processes and tools based on field learning. Ensure asset levels are aligned with business needs and operational plans. Manage cooler deployment activities (for WS locations).

Qualifications

• Bachelor Degree
• 1 year Experience in sales in FMCG company is a must.
• Very good knowledge of main software applications of daily use (Microsoft office, routing software)
• Driving license is a must