Account Manager

Job description

Position Summary

The Customer Account Manager manages, develops and maintains key customer account(s) as Parker Meggitt’s focal representative for Polymer Seals and Composites. By upholding Parker Meggitt’s credibility as a supplier of solutions, products, systems and services and establishing strong relationships at the key interfaces with the customer, the Account Manager is responsible for maintaining the account(s) with the customer and for facilitating smooth and effective communications and transactions.

Responsibilities

Provide excellent service and support to internal and external customers, developing and maintaining excellent relationships with customer, being the point of any escalation at all times. Ensure personal objectives and KPI’s are met, bringing any potential issues or risks to the attention of the Customer Management Team as soon as they occur in line with site KPI's. Manage any major legacy manufacturing build project or account issue, implement a delivery recovery plan to satisfy the customer and avoiding further escalation.

Operate cross functionally to find mutually beneficial positions between stakeholders to drive the success. Fulfil the role of effective "Team Player" supporting colleagues, sharing knowledge and undertaking other duties I tasks, appropriate to function, at the discretion of line management, to the benefit of the department and the company. Provide, progress and convert quotations for existing customers with-in the relevant time scales.

Attend and host customer visits as frequently as deemed necessary. Ensure gap analysis is conducted to identify where orders that should have been placed and have not against platform and forecasts. Responsible for reporting at weekly Account dashboard meetings ensuring all relevant detail for each customer is available and provided and actions managed. Attend monthly demand review meetings ensuring all customer forecasts are kept up to date to assist the business in meeting targets.

Qualifications

Background in a Manufacturing industry is essential. The interactive skills required to understand and communicate effectively with internal and external customers at all levels are required. The job requires a working knowledge of customer services and MRP systems. It requires skills in problem-solving and project management. Good sound knowledge of Microsoft applications including Word, Outlook and Excel is essential. Ability to adapt and respond to changes in environment and priorities.

Ability to work independently and interface with cross-functional disciplines; using excellent interpersonal skills to drive tasks to completion . Self-motivated with problem solving and decision making skills. Excellent communication and presentation skills with the ability to develop clear and detailed plans. Pay, Benefits, Work Schedule Parker Meggitt is proud to offer a competitive total rewards framework designed with our Team Members' health, wealth and well-being in mind to help balance a successful career.

Our competitive package will include: Competitive salary Early finish on Fridays Pension scheme with up to 10% company contribution 25 days’ holiday plus bank holidays, with the option to buy or sell up to 5 days Service-related holiday allowance, increasing up to 5 additional days Income protection scheme Life assurance at 4x basic salary Share buying scheme Cash plan or private medical cover Employee Assistance Program for health and wellbeing Employee Perkz, offering discounts on a wide variety of goods and services Free on-site car parking Employee referral scheme Career progression opportunities Volunteering day off Parker Meggitt is an equal opportunity employer, and we are committed to developing an inclusive and diverse working environment.

We believe that people from different backgrounds define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.