Senior Systems Engineer

Job description

Provide advanced technical support and lead the resolution of complex technical incidents while ensuring optimal system availability, performance and security. Key responsibilities include managing system upgrades, patching, capacity planning, automation, backup and recovery validation. Collaborate with application, network, storage, and security teams to maintain operational efficiency, ensure accurate technical documentation and mentor junior engineers to strengthen technical capabilities and support service excellence.

Responsibilities

Key Responsibilities

Omnissa Horizon Deploy, configure, administer and troubleshoot Omnissa Horizon environments, including Connection Servers, Unified Access Gateway (UAG), desktop pools, farms and application publishing. Manage desktop provisioning, instant clones, golden images, Horizon Agent upgrades and image optimization. Troubleshoot desktop availability, connection failures, session performance, display protocol, printing, and peripheral redirection issues.

Support user profiles and policies using Dynamic Environment Manager (DEM), where deployed. Perform daily pro-active checks, plan upgrades and maintenance activities. Linux and OLVM\KVM Administer Oracle Linux and other enterprise Linux distributions, including installation, configuration, patching, upgrades and troubleshooting. Diagnose operating system, boot, CPU, memory, disk I/O, and network performance issues. Apply security hardening and remediate vulnerabilities in line with organizational policies.

Deploy, configure, administer and troubleshoot OLVM and Oracle Linux KVM hosts. Manage virtualization infrastructure, including data centers, clusters, hosts, virtual machines, templates, storage domains and logical networks. Configure and support high availability, live migration, resource allocation and virtual machine lifecycle operations. Diagnose host, virtual machine, storage connectivity, networking and migration issues.

Support backup and recovery of OLVM\KVM management components and virtual machine workloads and validate recovery procedures. Operational responsibilities Lead technical troubleshooting during critical incidents and provide clear updates to stakeholders. Perform root-cause analysis, document findings and implement permanent corrective actions. Collaborate with application, network, storage, security and vendor support teams to resolve cross-platform issues.

Develop automation to improve operational consistency and reduce repetitive tasks. Maintain accurate SOPs, architecture diagrams, troubleshooting guides and recovery runbooks. Plan and execute changes with documented validation, rollback procedures and risk assessments. Mentor junior engineers, conduct knowledge-sharing sessions, and review technical procedures. Participate in the 24×7 on-call rotation and troubleshoot critical events.